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FAQ
What is the returns and exchange policy?
Click here to view our return policy.
What to do if you have issues with delivery?
How do I wash my SVILLA items?
Read: Caring for Silk
What payment methods do you accept?
We offer several safe and secure payment options for your order. You can pay using Visa, Mastercard, American Express, PayPal and AfterPay (Australia only).
How long does shipping take?
After placing an order, you will receive a confirmation email with a tracking link once your order has been shipped.
Express Orders (Australia): 1-3 business days
Standard Orders: 3-7 business days
Delivery times may vary based on your location and the capacity of the local postal service.
Will I need to be at home for delivery?
Yes, a signature is required for all deliveries. If you are not at home when the delivery is attempted, your package will be held for you at your local post office.
How do I track my order?
Once your item has been shipped, you will receive an email with tracking details.
Do you ship internationally?
Currently, we do not offer shipping outside of Australia. However, we are working on it and we hope to ship SVILLA pieces around the globe soon.
How will I know if my order has been received?
After you place an order, we will send you a confirmation email. If you do not receive this email, please check your spam or junk folders and if you still cannot find your order confirmation, please contact us.
Which products are available for monogramming?
Monogramming is offered for Dream silk pillowcases, Signature pyjamas, and Opulence Robes.
